Privacy Policy

    Effective Date: March 20, 2026

    1. Introduction

    API AI Company LLC, operating as apilabs.ai ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our AI RevOps platform, including Metrics Intelligence, AI Chat Core, AppTalk, API MCP Studio, and related services (collectively, the "Services"). By using our Services, you agree to the terms outlined in this Privacy Policy.

    2. Information We Collect

    • Personal Information: When you sign up for our Services, we may collect personal information such as your name, email address, phone number, and billing information.
    • Usage Data: We collect data on how you interact with our Services, including IP addresses, browser types, device information, operating system, and feature usage across Metrics Intelligence, AI Chat Core, AppTalk, and API MCP Studio.
    • SaaS Integration Data: When you connect third-party services (e.g., Stripe, HubSpot, Google Ads, Salesforce, Shopify), we access and process data from those services as authorized by you to deliver analytics, workflow automation, and AI-powered insights.
    • Query and Interaction Data: Questions and commands you submit to AI Chat Core, workflow configurations in AppTalk, and API requests in API MCP Studio may be collected to improve service quality.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, including Google Analytics for usage analysis.

    3. How We Use Your Information

    • To Provide Services: We use information to deliver, maintain, and improve our platform, including computing metrics, executing AI queries, orchestrating workflows, and processing API requests.
    • To Deliver Intelligence: SaaS integration data is used to generate Metrics Intelligence dashboards, AI Chat Core answers, and AppTalk automation — all on your behalf.
    • To Communicate with You: We may use your contact information to send updates, product announcements, or important notices regarding your account.
    • For Security and Compliance: We use information for security purposes, fraud prevention, and to comply with legal obligations.
    • To Improve Our Platform: Aggregated and anonymized usage data helps us improve AI accuracy, feature development, and overall platform performance.

    4. How We Share Your Information

    • Service Providers: We share information with third-party service providers, including Amazon Web Services (AWS) for hosting and infrastructure, and AI model providers for processing natural language queries.
    • Third-Party Integrations: When you connect SaaS tools through our platform, data flows between apilabs.ai and those services as authorized by your integration settings.
    • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    5. Data Security

    We use bank-grade encryption, secure storage, and industry-standard security measures to protect your information. Our infrastructure complies with SOC 2, GDPR, and HIPAA standards. API credentials, OAuth tokens, and sensitive authentication data are encrypted at rest and in transit, and are never stored longer than necessary.

    6. Data Retention

    We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. SaaS integration data is processed in real time and cached only as needed to deliver analytics and automation. You may request deletion of your data at any time.

    7. Your Rights

    You have the right to:

    • Access, update, or delete your personal information
    • Disconnect third-party SaaS integrations at any time
    • Export your data in a portable format
    • Opt out of non-essential communications
    • Request restriction of data processing

    To exercise these rights, contact us at contact@apilabs.ai.

    8. International Data Transfers

    Your information may be transferred to and maintained on servers located outside your country, including the United States where AWS servers are located. By using our Services, you consent to these transfers. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

    9. Third-Party Services

    Our platform integrates with third-party services including but not limited to Stripe™, HubSpot™, Google Ads™, Google Drive™, Salesforce™, Shopify™, Slack™, and Snowflake™. Each third-party service has its own privacy policy governing the data it collects. We encourage you to review their policies. apilabs.ai is not responsible for the privacy practices of third-party services.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on our website and updating the "Effective Date" above. Continued use of the Services after changes constitutes acceptance of the updated policy.

    11. Contact Us

    If you have any questions about this Privacy Policy, please contact us at contact@apilabs.ai or visit apilabs.ai/contact.